Shipping & Delivery Policy

Order Processing

We prioritize efficiency: 99% of orders placed before 2 PM (local time) are processed on the same day.
In rare cases, an order may take up to 2 business days to process. You’ll receive a confirmation email once your order is on its way.

Free standard UK delivery for orders over £500.
There is no minimum order requirement; we ship all items, whether they are purchased in bulk or as a single item.
For orders under £500, shipping fees apply based on your delivery address and chosen method (e.g., Royal Mail, Hermes, DPD).
Estimated delivery times (once shipped):
- UK Mainland: Typically, 2–6 working days
- International (EU and elsewhere): please allow up to 10 working days (plus customs time)
During high-demand periods, processing or delivery may take longer; we’ll notify you proactively.

Handling Time	Transit Time	Total Delivery Time (Estimated delivery time based on customer locations)
0-1 Days	3-5 Days	3-6 Business Days

All orders have the same shipping fee of £12.99 with express shipping.

Handling Time	Transit Time	Total Delivery Time (Estimated delivery time based on customer locations)
0-1 Days	1-2 Days	1-3 Business Days

We work with trusted carriers like Royal Mail, Hermes, and DPD to ensure safe and timely delivery.
Courier dispatch (trackable) is available for larger orders and by request.
Standard shipments via Royal Mail 2nd Class do not include tracking unless you upgrade. Please contact us if you’d like a quote for tracked delivery.

Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking number (if applicable).
Tracking updates may take up to 24 hours to appear in the courier’s system.
A delivery confirmation email is sent when the courier marks it as delivered.

UK Mainland: Expect delivery within 5 working days from the order date.
If you haven’t received your order within 6 working days, please contact info@ardentwholesale.co.uk.
EU/International: Please allow additional time. Customs delays may occur.
If stock availability or unexpected delays arise, our customer service team will contact you to offer updates or alternatives.

Returns:
- If you receive incorrect or damaged items, please notify us within 72 hours of delivery and include photos of both the damaged item and its packaging.
- If the return occurs due to your error (e.g., wrong address or unwanted item), you’ll be responsible for return shipping costs.
Address errors:
- Please verify your address at checkout. If a package is returned due to an incorrect address, a 20% restocking fee applies; shipping fees are non‑refundable.
Cancelled orders:
- You may cancel within 24 hours of placing an order, provided it has not yet shipped.
Refused deliveries:
- If the courier returns an unaccepted package, a 50% restocking fee applies, and shipping charges remain non-refundable.

Severe weather, seasonal spikes, or courier disruptions may delay processing or delivery beyond stated timeframes. In such cases, our team will keep you informed.
We’re not liable for delays due to customs clearance, especially on EU and international shipments.

For any shipping-related queries, or if your delivery is late, please email info@ardentwholesale.co.uk.

Our customer service is available Monday to Friday (9 AM–5 PM GMT) and will respond promptly.